End-of-Life Policy Definitions & Guidelines (Archive)

The Hardware and Software EOL policies, guidelines and definitions provided here are the policies expressed by Nutanix prior to November 1, 2015 and is for reference only. For the current Hardware and Software EOL Policy refer to: https://www.nutanix.com/support/support-faqs/

Hardware end-of-life policy definitions and guidelines

End of Sale Announcement (EOSA): Nutanix will provide 3 months’ notice of the affected product’s end-of-sale date and/or the last day when the affected product can be ordered. This notification date is known as the End-of-Sale Announcement (EOSA) date. All EOSA notifications will appear on the Nutanix support portal. As part of the EOSA, Nutanix will recommend alternative Nutanix products and a migration strategy if needed.

End-of-Sale (EOS) date: This is the last date customer can place orders for the Products

End of Maintenance (EOM): All customers with a valid service contract will receive access to Nutanix’s Support for a period of 3 years from the End of Sale (EOS) date. During the first two years, customers will get products/spares, as well as workarounds and software fixes to reported issues. The last date to get software maintenance on the product is the End of Maintenance (EOM) date for the product.

End of Life (EOL): All customers with a valid service contract will receive access to Nutanix’s Support for a period of 3 years from the end-of-sale date of the product. The third year of this duration, or for one year after the EOM date has been reached, customers will get products/spares, as well as workarounds to reported issues. Software fixes will not be issued during this period. The last date to receive support is the End-of-Life (EOL) date for the product

Customers can renew service contracts up to 1 year prior to the EOL date but will not extend beyond the EOL date. If the discontinued product/spares are not available for replacement or repair during the final year of the EOL period, Nutanix reserves the right to satisfy the support requirement by replacing the discontinued product with functionally equivalent hardware.

Nutanix Releases are versioned through four digits in the format X.Y.Z.n.

  • Major Release: The number in the “X” position identifies a Major Release. A new Major Release will be represented as X.0. This release has a large feature payload, and a number of bug fixes.
  • Minor Release: The number in the “Y” position identifies a Minor Release. A new Minor Release will be represented as X.Y. This release has a nominal feature payload, and a number of bug fixes.
  • Maintenance Release: The “Z” position indicates a Maintenance Release. A new Maintenance Release will be represented as X.Y.Z , and has a number of bug fixes, but no new features.
  • Patch Release: The “n” position indicates a patch release. A patch Release typically has a single bug fix, and limited distribution.

A Major or a Minor release comes out roughly about once a quarter, a Maintenance release for the latest Minor release on a monthly cadence, and a Patch release for a Maintenance release on an as needed basis.

General Availability for a Major or Minor Release: This tag signifies that the release has been deployed in several customer production networks and early adoption issues if any have been resolved. This tag also implies that there are no known, outstanding show stopper issues reported from the field. Nutanix encourages adoption of these releases on large scale production networks.

Terminal Minor Release: This is the last Minor Release for a Major Release version.

Terminal Maintenance Release: This is the last Maintenance Release for a Minor Release version.

These releases go through the normal 18 + 6 month patch, maintenance support process described below.

Software end-of-life guidelines

  1. Major (and Terminal Minor Releases) within the Major Release of Nutanix OS are supported for twenty four (24) months from the release date of the next Major Release.
  2. For the first 12 months of this period, customers will receive workarounds and Patch Releases for issues encountered. For the second 12 months, no engineering fixes will be released, and only workarounds to issues will be available.
  3. After the 24 months, software reaches the End of Life milestone in the product life cycle Nutanix will cease active development and support of that software release.
  4. Minor Releases within a Major Release will be on maintenance for 3 months after the next Minor Release is available
  5. Maintenance and Patch Releases are supported only until the next Maintenance release within a specific Major or Minor release.

Minor Releases within a Major Release will be on maintenance for 3 months after the next Minor Release is available.

The terminal Minor Release within a Major Release will follow the time line above.